We're continually working hard to improve how we work to imporve the service that we provide for our customers, and we're very proud of the success and recognition we've achieved.
AA Hotel Group of the Year 2008/09 and 2014/15
A prestigious award, won by Q Hotels for the second time, this really is testament to our passionate team delivering exceptional service amongst innovative food and beverage and continuing investment in our properties.
Michael Purtill, Managing Director at QHotels said: "At the heart of QHotels is a great team of people working across our hotels. Our 'Inspired by You' approach, which we introduced to the market last year, touches every area of our business including recruitment, training and operational delivery and as a result the people we employ are passionate and responsive; they genuinely enjoy serving our customers and giving them a tailored experience. It's simple, but it makes a real difference.
Top 50 in the Best Places to Work in Hospitality 2014
We are delighted to have achieved a place in the Top 50 Hospitality Employers and importantly see this as a direct result of our training & development, as well as our commitment to Employee Recognition at all levels. Our training begins with Apprenticeships and moves to our own QED programmes, covering 5 tiers of progression from Graduates up to Senior Management.
Which? Award Win
QHotels people don't just fulfil expectations, they exceed them. That's why in 2013 we were voted Which?Hotel Chain of the year by the people that matter most of all. Our guests.
We are proud to say that we've achieved a 5 star rating for cleanliness and the quality of room fixtures as well as highly rated bed comfort, breakfast offering and value for money. But most importantly our customer service. The QHotels team is always determined to go that extra mile ensuring we provide the most comfortable, memorable, relaxing and fun experience for every guest who walks through our doors. Our customers are important to us and that's why we're 'Inspired by You' and voted Which? Hotel Chain of the year 2013!
We're delighted that QHotels have been named Which? Recommended Provider again for 2014. Especially pleasing for us is getting the maximum 5 star rating for our customer service, food and for our hotel descriptions matching reality!
Green Tourism Award
We're ecstatic to say that each and everyone of our 21 QHotels are Green Tourism Accredited. Our team is always looking at ways of improving environment, working with local businesses, looking out for local residents and creating a fabulous experience for everyone who visits QHotels. Click here for more informstion about Green Toursim Awards.
We have been named No. 1 Top Rated UK Hotel chain by Which? magazine’s UK Hotel Chains survey.
This is a phenomenal accolade to you all – we have a brilliant team in each of our 21 properties and you all contributed to this result and you should be very proud. This award, voted by customers, couldn’t come at a better time with our brand positioning Inspired By You! Ensuring every element of our customer stay suits their individual needs, really does ensure customer satisfaction.
This award, along with others such as our recent Venue Verdict success, gives our customers and prospective customers, huge confidence that we can deliver what we
Michael Purtill, Managing Director, 30th October 2013
The survey in brief
We beat 35 other hotel brands from across the UK including Radisson-Blu Edwardian and Marriott
Over 8,000 of their member took part in the survey
We had the highest customer score of 78% based on a survey of experiences.
We achieved a maximum of five star rating for cleanliness and the quality of room fixtures and fittings, beating the likes of Mariott Hotels to the title.
The customer score also highly rated QHotels’ customer service, bed comfort, breakfast offering and value for money