Current Vacancies

Vacancy

Night Manager

Location

The Queens Hotel

Department

Front Office

Salary

up to £18k

Closing Date

27-03-2010

Contact Email

queenshr@qhotels.co.uk

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Job Description

Reporting to: Front Office Manager

Job Description

Through the consistent delivery of the highest standards of product and service; a passionate approach to exceeding our customers expectations and as a champion of our vision and values, promote a professional and positive image to all of our guests and contribute to the hotels targets. Specifically responsible for ensuring that the night audit is completed to fulfill all audit and statistical requirements for the hotel.

Duties & Responsibilities

· Manage the Night operation

· Communication - handover procedures

· Check hotel guests in and out

· Assist with luggage when required

· Serve food and liquor to Company standards and be aware of Licensing Laws and Basic Food Hygiene Regulations

· Ordering and delivery of guest's newspapers

· Night cleaning

· Car Parking

· Fire, Health & Safety and Security procedures

· Front Office systems of operation - Protel, Delphi, .POS

· Control cost & revenue

· Knowledge of profit & loss relative to the department

· Staff Rota

· Recruitment

· Product Knowledge - local area

· Training & Development

· People Management

· Work with other departments to ensure highest standards of service

· Maintain standards of appearance

· Monitorcustomer service

Desired Skills, Experience & Attributes

· Eligibility to work in the United Kingdom

· Management experience

· Knowledge of hotel systems and procedures

· Ability to delegate effectively

· Strong commitment to the highest standards of customer service

· H&S aware

· Good employee relations

· Excellent communication skills

·Flexbility and Adaptability

Hotel Description

Conveniently located just minutes off the A1/M1 and M62, the Queens Hotel is a stunning venue with impressive architecture. When you step inside you'll discover the opulence and glamour of 1930's Art Deco has been extravagantly renewed.

The Hotel boasts 217 bedrooms that exude sophistication, 16 magnificent meeting rooms and conference suites to cater for up to 600 people and banqueting or dining facilities in our exclusive restaurant where the surroundings are every bit as delicious as our menus.

Benefits package

28 days holiday, contributory pension scheme after qualifying period, free meals whilst on duty, discounted staff leisure rates across the group hotels, complimentary two night stay including dinner, bed & breakfast after a qualifying period.

Please send CV to Sarah Reynolds, HR Manager email:queenshr@qhotels.co.uk or alternatively apply online