Current Vacancies

Vacancy

Reception Shift Leader

Location

Crewe Hall

Department

Front Office

Salary

£13,750pa

Closing Date

27-03-2010

Contact Email

clowrey@qhotels.co.uk

Job Description

• Part of Q Hotels Group Limited, Crewe Hall is a stunning Jacobean mansion in South Cheshire. The role of ReceptionShift Leader at Crewe Hall is crucial in ensuring that our Reception is providing the high quality of service expected by our discerning guests as well as ensuring control over cashiering and security functions of the department. The successful candidate will be able to demonstrate a passion for delivering high quality customer service alongside efficient and effective operational procedures and will be an excellent communicator.
• DUTIES AND RESPONSIBILITIES
• To support the Front Office Manager in ensuring the smooth operation of the Front of House Department, incorporating Reception, Front of House Porters and the Night’s team.
• To supervise Reception Operations and procedures whilst on duty handling any issues which may arise appropriately.
• To ensure that all guests and visitors to the Hotel receive a warm welcome and a lasting first impression of the hotel.
• To ensure that all guests are checked in and out of the Hotel using a computerised system, quickly and efficiently in line with standard operating procedures.
• To support the Reception Manager in coaching and training the Front Office team to ensure standards are maintained at all times.

• DESIRED SKILLS AND EXPERIENCE

  Previous experience of working on bust hotel Receptionis essential.

  Proven customer service experience.
• • Good computer skills are needed for this role, for example, Word , Excel and Outlook.
  • Excellent communication skills
  • Knowledge of Protel an advantage
  • Numerate - Previous cash Handling experience is essential.
  • High standards of personal presentation

  All applicants must be eligible to live and work in the UK

  HOTEL DESCRIPTION

  Originally the home of the Crewe family, Crewe Hall has original buildings dating back to the C17th with later additions in Victorian times. In recent years the property has had huge investment in developing and extending the property which now boasts:

  117 Bedrooms

  1 Rosette Brasserie which is the main Hotel Restaurant

  2 Rosette fine dining restaurant - The Ranulph Room (open on weekends only)

  Extensive Conference and Event facilities - 17 Banqueting / meeting rooms ranging from stately Banqueting Halls to the 370 capacity fully air conditioned Continental suite.

  Leisure and Spa facilities with an 18 x 8m swimming pool, state of the art fitness suite, dance studio & 6 Spa Treatment Rooms.

  BENEFITS

  Free bespoke QHotels Uniform, Free meals on duty, Free leisure membership, Childcare Voucher scheme, Employee incentive scheme

  Following a qualifying period;

  Contributory pension scheme, Discounted staff standby rates at any QHotel, Complimentary two night stay including dinner, bed & breakfast

  Contact: Christine Lowrey, Human Resources Manager, Crewe Hall, Weston Road, Crewe, Cheshire. CW1 6UZ

  EMAIL clowrey@qhotels.co.uk