Current Vacancies

Vacancy

Bar Supervisor

Location

Ashford International

Department

Food & Beverage

Salary

£14,500pa to £16,000pa

Closing Date

21-03-2010

Contact Email

Jwilkins@qhotels.co.uk

Job Description

Ashford International Hotel, part of the QHotels group is looking for a highly motivated Bar Supervisor with excellent communication, customer service and leadership skills to assist the Restaurant and Bars Manager in leading and motivating the team and ensure customer satisfaction is exceeded.

The role will involve:

· To oversee the efficient and effective serving of alcoholic and non-alcoholic beverages to guests.

· To meet all of the requirements of licensing and health & safety legislation.

· To apply efficient stock management systems incorporating stock levels, rotation and security and to alert management of any discrepancies.

· The creation, implementation and measurement of standard operating procedures.

· To actively encourage customer feedback through engagement and to positively deal with any complaints in a pro-active fashion.

· To implement up-selling initiatives through sales promotions, service techniques and bar entertainment activities.

· To undertake the role of duty manager when required and any other duty as required by senior management.

· To ensure high standards of cleanliness and presentation are maintained for all areas of bar lounge, bar service area and cellar.

· Ensuring effective communication is maintained with the Bar, Restaurant, Kitchen and all other departments to ensure that the quality of service and food and drink offered meets and exceeds QHotels standards.

· Maintaining staff welfare and morale at all times.

· Providing various relevant trainings to the staff.

· Ensuring the Bar is adequately staffed at all times taking into consideration the volume of business.

The role is full time, 40 h/week over 5 days from Monday to Sunday (various shifts inc weekends)

Our expectations:

· Bar experience at a supervisory level is a must (Hotel Bar experience would be an advantage)

· Experience of handling complaints and dealing with the public

· You should have some experience maintaining standards, achieving targets and objectives

· Experience delegating tasks and administration

· Ability to work a variety of shifts including early, late, weekends and evenings and split shifts

· Advanced or Native English

We offer excellent benefits package including:

· 28 days` paid holiday during each holiday year (inc. of Bank Holidays)

· Excellent employee's recognition programs

· Company pension scheme

· Gym membership and free use of our leisure centre

· Hotel discount within the group

· Free meals whilst on duty

· Uniform and free laundry service for most positions

· Extensive development programmes and opportunities

Hotel Description

The Ashford International Hotel is a modern conference & spa hotel with 179 contemporary and spacious bedrooms and is situated in a superb location for conferences, hosting 18 conference rooms, with the largest having the capacity to hold up to 350 people. In addition excellent facilities are available in our Reflections Leisure Club and Spa, including indoor pool, newly added state-of-the-art techno gym, sauna, steam room and six luxurious Spa treatment suites.

Facilities

4 starExtensive conference and events facilities179 BedroomsReflections Spa and Leisure with heated indoor swimming poolUnique contemporary interior designExcellent location

A recently completed, worth 11 million pounds refurbishment that included Restaurant and Bar area makes it a great time to join the Ashford International Hotel!

Contact information

If you are interested in applying for this position, please forward your CV and covering letter to Jemma Wilkins, HR Officer at Jwilkins@qhotels.co.uk

Eligibility

You must be eligible to live and work in the UK.

Ashford International Hotel embraces diversity and is committed to providing equal opportunities for candidates.

For more information about the hotel please visit our website: http://www.qhotels.co.uk/AshfordInternational

Due to the high levels of enquiries we receive from applicants interested in joining our team we will only respond to applicants we wish to progress through our recruitment process.

NO AGENCIES PLEASE