Current Vacancies
Vacancy
Reservations Co-ordinator
Location
Norton Park
Department
Sales
Salary
Competitive
Closing Date
06-03-2010
Contact Email
kunderwood@QHotels.co.uk
Job Description
YOUR BRIEF:
To manage all correspondence relating to transient reservations & handle all group enquiries. Maintain inventory controls in Protel, ADS and Delphi as set by Regional Reservations Manager. Produce the Rooms Forecast on a weekly basis.
AS A RESERVATIONS CO-ORDINATOR YOU WILL BE RESPONSIBLE FOR:
* Completing the daily Reservations checklist each day to ensure that the Reservation process on property is being met.
* To liase with CBS in order to assist in the maximization of revenue.
* Manage the waitlist by converting reservations when availability becomes available & advising all waitlist customers on the progress.
* To ensure that there is a close liaison with the Event Sales Department in regards to all group enquiries.
* Enter all group enquiries for conference & banqueting & all other group bookings into Protel & Delphi & then manage contracting process for non conference & banqueting groups and set traces in Protel/Delphi to follow up on these bookings.
* Update the selling strategy control sheet on a daily basis including business on the books, tentatives & price turndowns.
* Enter the inventory controls into Protel, ADS sites & Delphi as set by the Regional Reservations Manager & Regional Revenue Manager.
* Review business on the books daily & communicate any major changes in availability to the Regional Reservations Manager.
* Carry out the forecasting preparation on a weekly basis – prepare the pick up Sheets and forecasted pick up & support GM with preparation of commentary.
* Balance Protel & Delphi Beds on a weekly basis with the Events Co-ordinator this has to be done prior to forecast preparation.
*Ensure hotel revenue procedure is adhered to for No Shows, cancellations, contracting, room allocation & upgrades to ensure revenue maximisation.
TO BE A ONE OF A KIND RESERVATIONS CO-ORDINATOR:
* Demonstrate a clear understanding of management of Rooms Revenue & understand the impact of Events business on the hotel & rooms strategy
* Able to identify customer service problems or issues before they arise
* Display a positive, friendly, professional manner with customers
* Provide a warm welcome to clients when you meet them – use their name
* Say hello to any guests or colleagues you meet as you walk around the hotel - SMILE
YOUR TALENTS:
* You can prove that you’re great with managing reservations, by perhaps a similar job in the past
*You’re good with numbers and also written and spoken English
*Ideally you will know your way around Property Management IT Systems
*You’ll be confidently able to talk to anyone and everyone
*You will be flexible and adaptable
IN RETURN:
We offer a bespoke uniform, free meals on duty, leisure club membership, free car parking, employee incentive schemes and generously discounted staff rates at other QHotels.
After being part of the team for six months you are able to join the Companies contributory pension scheme and you will also be able to enjoy a complimentary two-night stay for two after your first year, every year.
QHotels believes strongly in the training and development of its employees and offers a wide range of opportunities from in-house training courses and NVQ support, to funding of a variety of external courses.
This ultra-modern hotel has benefited from a £14 million investment, every penny of which was well and truly worth it, we are sure you will agree. From the light-flooded reception area, giving you immediate reassurance that you are in a hotel to remember, through to the bright tones and clean lines of our inviting Scene Restaurant & Bar then onwards to your immaculate room, one of 185 equipped with a supremely comfortable Sealy bed and of course, that all important flat-screen TV.
13 of our 185 bedrooms are found in the Manor House, separate from the main hotel with its very own orangery and walled-garden. The bedrooms within the Manor House have been sympathetically restored, brimming full with elegant furnishings and a real sense of grandeur. That's not all, the Manor House can be exclusively yours to make a special celebration something truly memorable.
For Conferences, Special Events and Meetings, Norton Park has versatility as its middle name. With 16 Conference and Events rooms capable of staging large scale product launches and annual meetings to small scale training sessions and private dining events, there is definitely a room and a setting here that will make you and your delegates more than satisfied. Our conference and events suites are located in our Main Hotel, our Manor House, and our 17th Century Tythe Barn.
Norton Park and the 54 acres it resides in, is located only minutes from the A34 with easy access from the M3, M4 and M27. Easy to reach it may be, easy to leave it most definitely is not.
INTERESTED IN JOINING OUR TEAM?
Contact:Kate Underwood, Regional Human Resources Manager Tel: 01962 763010 Email: kunderwood@qhotels.co.uk
We welcome all applications, however we can only consider applicants eligible to live and work in the UK for this role.