Current Vacancies

Vacancy

F&B Attendant

Location

Chesford Grange

Department

Food & Beverage

Salary

£5.80 per hour

Closing Date

15-06-2010

Contact Email

hallen@qhotels.co.uk

Job Description

YOUR BRIEF:

To have knowledge of all food and beverage items served in the F&B Outlets and to ensure that customers receive the highest levels of customer service at all times as well as receiving tray service in the Lounge when ever possible.

AS AN F&B ATTENDANT YOU WILL BE RESPONSIBLE FOR:

* Welcoming guests and ensuring through good and efficient service that correct standards of service are maintained and that the service is carried out in a courteous, efficient and pleasant manner

*Preparing the department ready for service to the standard set and to ensure that the outlook of the service area has a clean and tidy appearance at all times

*Working as part of a team to ensure guests’ expectations are exceeded

* Having complete knowledge of all menus, wine lists and specialties offered in the department and to be able to advise guests as necessary

*Checking back with guests to ensure that they are happy with the service that they have received

TO BE A ONE OF A KIND F&B ATTENDANT:

* Provide a warm welcome to guests when they arrive in the department – use their name and try to remember regular guests and their preferences

*Say hello to any guests or colleagues you meet as you walk around the hotel - SMILE

*Enjoy the job – use the FISH philosophy at all times

*Be mindful of special occasions and contribute where possible

YOUR TALENTS:

* You have a passion for customer service

* Ideally you will have worked in a similar role before or at a minimum in a customer service role

*You’ll be confidently able to talk to anyone and everyone

*You will be flexible and adaptable

IN RETURN:

We offer free meals on duty, free leisure club membership, free car parking, employee incentive schemes and generously discounted staff rates at other QHotels.

After being part of the team for six months you are able to join the Companies contributory pension scheme and you will also be able to enjoy a complimentary two-night stay for two after your first year, every year.

QHotels believes strongly in the training and development of its employees and offers a wide range of opportunities from in-house training courses and NVQ support, to funding of a variety of external courses.

OUR PLACE:

Chesford Grange is an enchanting venue, steeped in history with the original house dating back to 1902 when it was a family home. With its stone entrance, red roofed turrets and black and white paneling you are beckoned into a warm and friendly welcome as soon as you walk through the doors.

INTERESTED IN JOINING OUR TEAM?

Contact: Harry Allen, HR Officer, hallen@qhotels.co.uk or telephone 01926 515136

We welcome all applications, however we can only consider applicants eligible to live and work in the UK for this role.