Current Vacancies

Vacancy

Reservations Manager

Location

Chesford Grange

Department

Front Office

Salary

£competitive

Closing Date

16-05-2010

Contact Email

hallen@qhotels.co.uk

Job Description

YOU’RE BRIEF:

To implement Revenue Management strategies for accommodation and event space in order to maximise revenue potential and increase competitive share, as set by the Revenue Manager.

AS A RESERVATIONS MANAGER YOU WILL BE RESPONSIBLE FOR:

· Maximising room sales and revenue for the hotel and planning towards revenue targets by monitoring and adjusting availability and rate controls.

· Compiling a financial forecast on a weekly basis for accommodation

· Compiling statistical data to set future pricing & selling strategies for accommodation for the duration of the hotels booking window, including packages and individual meeting room strategies.

· Setting inventory strategies with Revenue Manager and Conference Events Department Manager (as required) for both accommodation and conference.

· Updating inventory strategies in Protel and onward distribution channels.

· Utilising all distribution channels to ensure book-ability and market penetration.

TO BE A ONE OF A KIND RESERVATIONS MANAGER:

· Build up a rapport with regular clients

· Use positive language at all times during telephone conversations

· Provide a warm welcome to clients when you meet them – use their name

· Say hello to any guests or colleagues you meet as you walk around the hotel - SMILE

· Have a drive for quality and excellence in customer service.

YOUR TALENTS:

· A proven track record of Reservations Management through a similar job in the past.

· You will know your way around Front Office Based IT Systems

· Previous experience of managing a team

· You will be flexible and adaptable

· Be able to demonstrate your ability to communicate to all customer levels.

IN RETURN:

We offer free meals on duty, free leisure club membership, free car parking, employee incentive schemes and generously discounted staff rates at other QHotels.

After being part of the team for six months you are able to join the Companies contributory pension scheme and you will also be able to enjoy a complimentary two-night stay for two after your first year, every year.

QHotels believes strongly in the training and development of its employees and offers a wide range of opportunities from in-house training courses and NVQ support, to funding of a variety of external courses.

OUR PLACE:

Chesford Grange is an enchanting venue, steeped in history with the original house dating back to 1902 when it was a family home. With its stone entrance, red roofed turrets and black and white paneling you are beckoned into a warm and friendly welcome as soon as you walk through the doors.

INTERESTED IN JOINING OUR TEAM?

Contact: Harry Allen, HR Officer, hallen@qhotels.co.uk or telephone 01926 515136

We welcome all applications, however we can only consider applicants eligible to live and work in the UK for this role.