Current Vacancies

Vacancy

Sales Co-ordinator

Location

Forest Pines Resort

Department

Sales

Salary

£13.5k

Closing Date

06-04-2010

Contact Email

ecross@qhotels.co.uk

Job Description

Forest Pines Hotel & Golf Resort is nestled in 188 acres of landscaped Lincolnshire countryside, boasting a 27 hole championship golf course, conference & events centre, 188 luxurious bedrooms, leisure and spa facilities and 3 individual restaurants including our award winning rosette Eighteen 57 seafood restaurant

As Sales Co-ordinator you will organize & co-ordinate all incoming event bookings, ensuring these are processed effectively in line with Company Standards. Actively promote the hotel’s facilities in order to secure the business and maximize revenue opportunities

Duties include:

Handle all incoming event enquiries and co-ordinate bookings in accordance to QH brand standards

Maximise revenue opportunities through questioning techniques and promoting hotel facilities

Conduct site visits in accordance to QH brand standards

All enquiries are chased in accordance with QH brand standards

Use computerized booking systems to accurately record, store and retrieve bookings

Produce accurate correspondence such as proposals, contracts, invoices and BEO’s

To have in-depth knowledge of the hotel conference and banqueting facilities

Follow up with the organizer at the end of the event and pro-actively pursue any future bookings

Produce, check and distribute the weekly BEO’s

Communicate effectively with other departments to ensure that information regarding our clients events are passed on accurately and ensure inter-departmental relations are maintained

Offer alternative QH venues for denied business

Handle customer complaints promptly and professionally, demonstrating genuine care and concern, making your Manager aware.

Assist with the weekly and monthly forecast of all events at the hotel.

Experience required:

Strong commitment to the highest standards of customer service

Excellent communication and organizational skills

Computer literacy – good working knowledge of Windows based application, Delphi and Protel

Target orientated – be aware and responsive to departmental targets and promises.

Have the ability to stay calm under pressure

Accurate and high level of attention to detail

Team player with commitment to colleagues, department goals and Company