Current Vacancies

Vacancy

Front of House Manager

Location

The Park Royal

Department

Front Office

Salary

£20,000 pa

Closing Date

26-03-2010

Contact Email

hwatkin@qhotels.co.uk

Job Description

YOU’RE BRIEF:

To manage and ensure the smooth operations within the Front Desk section, incorporating Reception and the Nights team. A professional and effective manager who is highly motivated, with a passion for service to exceed our customers expectations.

AS A FRONT OF HOUSE MANAGER YOU WILL BE RESPONSIBLE FOR:

· To set the agreed standards of operation within the Front Office Department through leadership & communication within the team.

· To ensure that the presentation of the Front Office staff is immaculate on all occasions, both uniform and personal presentation.

· To review rooms allocation on a daily basis and ensure that the correct rooms are allocated to the VIPs and guests according to correspondence and request.

· To review cash control procedures in your department on a weekly basis and report any discrepancies to the Financial Controller.

· To ensure all in-house guest information is correct and up to date in the hotel computer system.

· To ensure all guest billing is processed timely and accurately and documentation relating to such is kept in accordance with hotel policy.

· To check, monitor and follow up all accounting requirements involving individual, function and group postings and payments in accordance with the hotel’s accounting procedure.

· To allocate rooms in conjunction with the Reservations Department, ensuring the maximum revenue will be yielded.

· To ensure that the Night Team are fully trained in all revenue and report producing procedures.

TO BE A ONE OF A KINDFRONT OF HOUSEMANAGER:

· Build up a rapport with regular clients

· Use positive language at all times during personal and telephone conversations

· Provide a warm welcome to clients when you meet them – use their name

· Say hello to any guests or colleagues you meet as you walk around the hotel - SMILE

· Have a drive for quality and excellence in customer service.

YOUR TALENTS:

· A proven track record of Reception Management through a similar job in the past.

· You will know your way around Front Office Based IT Systems

· Previous experience of managing a team

· You will be flexible and adaptable

· Be able to demonstrate your ability to communicate to all customer levels.

IN RETURN:

We offer free meals on duty, free leisure club membership, free car parking, employee incentive schemes and generously discounted staff rates at other QHotels.

After being part of the team for six months you are able to join the Companies contributory pension scheme and you will also be able to enjoy a complimentary two-night stay for two after your first year, every year.

QHotels believes strongly in the training and development of its employees and offers a wide range of opportunities from in-house training courses and NVQ support, to funding of a variety of external courses.

OUR PLACE:

The Park Royal Hotel, part of QHotels, is situated in the countryside village of Stretton, 4 miles from Warrington Town Centre. The hotel comprises of 146 bedrooms, Restaurant, Lounge Bar, Conference and Banqueting suites that can cater for up to 400 guests. The hotel also includes a fantastic Leisure Club, with 2 gyms, dance studio and 22 meter swimming pool, Jacuzzi, steam room and sauna, plus relaxation area and 7 beauty treatment rooms.

INTERESTED IN JOINING OUR TEAM?

Contact: Hester Watkin - HR Manager

We welcome all applications, however we can only consider applicants eligible to live and work in the UK for this role.