Current Vacancies

Vacancy

Reception Manager

Location

The Queens Hotel

Department

Front Office

Salary

£££Competitive

Closing Date

21-05-2010

Contact Email

queenshr@qhotels.co.uk

Job Description

YOUR BRIEF:

This is a fantastic opportunity for an enthusiastic, self motivated individual with a passion for excellence in customer services to drive departmental standards and deliver the guest experience fitting of our 4 star landmark hotel. Reporting to the Operations Manager, you will take responsibility for the Reception Department, ensuring our guests and visitors receive nothing but the highest levels of customer services throughout their stay.

AS RECEPTION MANAGERYOU WILL BE RESPONSIBLE FOR:

· Managing and ensuring the smooth operation of the Reception department.

· Agreeing, setting and driving standards of operation through leadership and communication

· Coaching, developing and managing our Reception team to exceed customer expectations, through the consistent delivery of a‘one of a kind’ guest experience.

· Reviewing rooms’ allocation daily, ensuring the correct rooms are allocated and that maximum revenue is yielded.

· Ensuring all in-house guest information is correct and up to date

· Regularly reviewing cash control procedures, reporting discrepancies to the Financial Controller.

· Ensuring guest billing is processed timely and accurately and documentation to such is kept in accordance with hotel policy.

· Contributing to overall increased customer satisfaction scores within the hotel

· Continually striving for quality and excellence

· Driving standards of personal appearance, ensuring the presentation of the team is immaculate, both uniform and personal appearance

TO BE A ONE OF A KIND RECEPTION MANAGER:

Work pro-actively and coherently with other departments within the hotel to identify opportunities and areas of improvement

Anticipate and respond quickly and effectively to individual customer needs

Use positive body language at all times with both colleagues and customers.

Have a natural rapport and empathy with our guests and customers.

Have a drive and passion for quality and service excellence

YOUR TALENTS:

· A proven track record of Reception Management gained from a similar background

· You will know your way around Front Office IT based systems

· Previous experiencing of leading, managing and developing a team

· You will be flexible and adaptable

· Be able to demonstrate your ability to communicate effectively with people at all levels.

IN RETURN:

When you join us you’ll be joining a business that looks after its people as well as our guests. In return for your hard work and commitment, we’ll help you to grow personally and professionally through our investment in training and development.

We offer an excellent benefits package to include free uniform, free meals on duty, free car parking and employee incentive scheme. Following a qualifying period you will also become eligible to join our Company pension scheme, will receive generously discounted staff rates at any Q Hotel and a complimentary two night for two including dinner, bed & breakfast.

Conveniently located just minutes off the A1/M1 and M62, the Queens Hotel is a stunning venue with impressive architecture. When you step inside you'll discover the opulence and glamour of 1930s Art Deco has been extravagantly renewed. Our hotel boasts 217 rooms that exude sophistication, 16 magnificent meeting rooms and conference suites to cater for up to 600 people and banqueting or dining facilities in our exclusive restaurant, where the surroundings are every bit as delicious as our menus.

INTERESTED IN JOINING OUR TEAM?

Contact: Sarah Reynolds, Human Resources Manger email: sreynolds@qhotels.co.uk

We welcome all applications however, can only consider applicants eligible to live and work in the UK for this role.